JOB TITLE: Corporate Repair Specialist REPORTS TO: National Service & Repair ManagerDEPARTMENT: SalesPOSITION DESCRIPTION:Vernon Hills, IL; field based position: Assist Independent Sales Reps in the territory with the objective of increasing RWMIC market share for repairs of endoscopic products. The Corporate Repair Specialist (CRS) will work in the assigned account(s) Sterile Processing and O.R. departments with responsibility for inspection, repair (either performing or facilitating) and replacement of instruments and electro-mechanical devices that are damaged. One of the primary goals of this position is to maintain the instrument sets so that they are ready for use in the surgical suite or physician office. The other primary goal is to keep repairs and replacement expenses within a predetermined budget for the account. Position requires daily visits to customers within a defined territory in an effort to promote the RWMIC Guardian Repair portfolio and to persuade them to utilize RWMIC Repair programs.REQUIREMENTS AND RESPONSIBILITIES:-Repair orders will be solicited from all Richard Wolf customers within an assigned geography (territory); defective item picked up, and delivered or shipped back to RWMIC for Repair. -Responsible for processing, shipping, and tracking all orders in close cooperation with customer service personnel.-Schedules and performs preventative maintenance to ensure proper operation of customer’s RWMIC equipment and facilitates repairs/exchanges as needed as a result of inspections.-Delivers, or arranges delivery, of repaired items back to the customer. Is knowledgeable about repair history, customer specific pricing and discounts available.-Promotes on site Repair Exchange transactions through assigned inventory. Good commercial aptitude and attention to detail is required.-Directly responsible to the National Service & Repair Manager, but also must interact well with the territory (independent) reps in order to define proper account target selections, and routes, with the goal of maximizing repair revenues.-Must have an understanding of all types of RWMIC products, and their applications in surgery, as well as thorough knowledge of various repair programs offered under the RWMIC Guardian Repair portfolio, their pricing, process and advantages to the customer.-Must have a good understanding of technical issues resulting from 3rd party repairs and must be able to communicate and demonstrate defects and inadequate repairs to the customer.-Position requires extensive daily travel, within the territory.ADDITIONAL RESPONSIBILITIES:-Aware of and comply with the RWMIC Quality Manual and applicable laws and regulations as they apply to this job type/position.-Complete all planned Quality & Compliance training within the defined deadlines.-Other duties as assigned by National Service & Repair Manager.
QUALIFICATIONS:(ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED)-High school diploma. -Strong preference for candidates with a college degree in biomedical engineering, RN (Registered Nurse) with O.R. experience, CRCST (Certified Registered Central Service Technician) or CST (Certified Surgical Technician) qualifications. -Strong oral and verbal communications skills-Excellent PC skills, intermediate level on all MS Office Suite of products.-Valid driver’s license and an excellent driving record are a must.-Excellent organizational skills and ability to work unsupervised-Desirable to have 1-3 years experience in working with endoscopic equipment, and knowledge of minimally invasive surgeries.-Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment.-The following physical demands are required:oLift/Carry 25+ poundsoBend/Stoop/Kneel 4 hours per dayoStand/Sit/Walk 8 hours per dayoPush/pull 50+ pounds-The following work environment conditions may exist:oInfectious Diseases ExposureoLaser ExposureoX-Ray ExposureoChemicals Exposure-RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. -RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations.-All RWMIC Employees have the responsibility to themselves and the company to work safely.At Richard Wolf Medical Instruments Corporation (“RWMIC”), we are committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you want to view our Affirmative Action Plan, it is available at our corporate location at 353 Corporate Woods Parkway, Vernon Hills, IL – Office of the Human Resources Manager. This document may be reviewed with the AAP Officer upon request.
About Richard Wolf Medical Instruments Corporation
Quality Products, Friendly People, Growth Opportunities:
Since 1972 Richard Wolf Medical Instruments Corporation, US has been supplying the medical community with quality endoscopy products and complete service. At our facility in Vernon Hills (30 miles NW of Chicago), we employ more than 200 staff members in sales and marketing, customer service, administration, production and repair. A...lthough we are one of the premier manufacturers in the field of minimally invasive surgery, Richard Wolf maintains a family-like work atmosphere where employee contributions make a difference. Richard Wolf Medical Instruments Corporation is an equal opportunity employer.