Assist Independent Sales Reps in the territory with the objective of increasing RWMIC market share for repairs of endoscopic products. The Guardian Service Specialist will work in the assigned account(s) Sterile Processing and O.R. departments with responsibility for inspection, repair (either performing or facilitating) and replacement of instruments and electro-mechanical devices that are damaged. One of the primary goals of this position is to maintain the instrument sets so that they are ready for use in the surgical suite or physician office. The other primary goal is to keep repairs and replacement expenses within a predetermined budget for the account. Position requires daily visits to customers within a defined territory in an effort to promote the RWMIC Guardian Repair portfolio and to persuade them to utilize RWMIC Repair programs.
REQUIREMENTS AND RESPONSIBILITIES:
Repair orders will be solicited from all Richard Wolf customers within an assigned geography (territory); defective item picked up, and delivered or shipped back to RWMIC for Repair. Responsible for processing, shipping, and tracking all orders in close cooperation with customer service personnel
Schedule and perform preventative maintenance to ensure proper operation of customer’s RWMIC equipment and facilitates repairs/exchanges as needed as a result of inspections
Deliver, or arrange delivery, of repaired items back to the customer. Is knowledgeable about repair history, customer specific pricing and discounts available
Promote on site Repair Exchange transactions through assigned inventory. Good commercial aptitude and attention to detail is required
Directly responsible to the National Service & Repair Manager, but also must interact well with the territory (independent) reps in order to define proper account target selections, and routes, with the goal of maximizing repair revenues
Must have an understanding of all types of RWMIC products, and their applications in surgery, as well as thorough knowledge of various repair programs offered under the RWMIC Guardian Repair portfolio, their pricing, process and advantages to the customer
Must have a good understanding of technical issues resulting from 3rd party repairs and must be able to communicate and demonstrate defects and inadequate repairs to the customer
Position requires extensive daily travel, within the territory
Troubleshoot core nova equipment, if applicable
Complete and maintain certification for CCSVP, CRCST, or CST, as appropriate, within first year of employment
Aware of and comply with the RWMIC Quality Manual and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines.
Other duties as assigned by National Service & Repair Manager
(ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED)
High school diploma. Strong preference for candidates with a college degree in biomedical engineering, RN (Registered Nurse) with O.R. experience, CRCST (Certified Registered Central Service Technician) or CST (Certified Surgical Technician) qualifications
Strong oral and verbal communications skills
Excellent PC skills, intermediate level on all MS Office Suite of products
Valid driver’s license and an excellent driving record are a must
Excellent organizational skills and ability to work unsupervised
Desirable to have 1-3 years experience in working with endoscopic equipment, and knowledge of minimally invasive surgeries
Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment
The following physical demands are required:
Lift/Carry 25+ pounds
Bend/Stoop/Kneel 4 hours per day
Stand/Sit/Walk 8 hours per day
Push/pull 50+ pounds
The following work environment conditions may exist:
Infectious Diseases Exposure
RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations.
All RWMIC Employees have the responsibility to themselves and the company to work safely.
We offer competitive wages and a comprehensive benefits package, which includes:
401 (k) Retirement Savings Plan and Trust w/Matching Program
Medical Insurance, Dental and Vision Insurance
Paid Sick/Personal Days
Internal Number: 11182020
About Richard Wolf Medical Instruments
Working to advance endoscopic medicine for more than 100 years.
Richard Wolf GmbH is a global leader in minimally invasive surgery with 16 subsidiaries and 130 distributors meeting the needs of surgeons, medical professionals, and patients with high-quality, precision endoscopic instruments.
Since 1906, we have been dedicated to working with leading medical experts around the world to develop innovative products that enhance surgical results and save lives. The spirit of excellence is the guiding principle for everything we do, from the earliest stages of R&D to the moment one of our instruments is shipped to a facility. We are constantly striving to shape the future of minimally invasive surgery and improve patient outcomes.