The Clinical Support Specialist (CSS) functions as a product support advisor within the assigned Cipher Surgical sales region. The core focus of the role is to provide product support that enhance clinical outcomes for customers, caregivers and patients within the assigned region. This position requires flexibility, autonomy, and the ability to collaborate with multiple team members to ensure customer satisfaction.
+ Product Support & Efficiency Management: Support and drive both clinical proficiencies and outcomes in Cipher Surgical’s current and prospective accounts. Lead customer engagement to assure that enhanced clinical outcomes are measured and sustained.
+ Ensure Clinical Adoption across the OpClear Platform: Support product trialing, demonstrations, and in-servicing to enhance customers' adoption of their portfolio. Support site visits, product fairs, and mock rooms, as necessary. Collaborate with Cipher Surgical Management and industry partners across the continuum of care.
+ Clinical Core Competency Development: Develop clinical expertise as a core competency and share expertise with others to enhance clinical benefit from our people/process and technology. Stay abreast of current healthcare trends and technology.
+ Information management: Filter appropriate and pertinent feedback to marketing and R&D. Record activities and contacts within designated reporting structure and assure that all information remains current and provides enough detail to be useful.
+ Travel as required to manage assigned territory and to attend regional/national meetings.
*EDUCATION, EXPERIENCE, QUALIFICATIONS AND SKILLS** **:**
Scub Tech or Surgical Assistant, RN, a plus
Experience in an OR environment required
Previous selling experience preferred
Health care and/or medical device experience strongly preferred
Strong strategic and critical thinking skills
Excellent formal presentation skills
Ability to mentor and develop others
Strong collaboration, verbal and written communication skills
Computer literate (must demonstrate a basic working knowledge of excel, PowerPoint and word)
Adaptable and flexible
Variable travel up to 25%
Internal Number: 0001
About Cipher Surgical
We are a British company established in 2010 with the goal of improving the efficiency and safety of minimally invasive surgery through the development and commercialization of products that maintain uncompromised surgical vision.
The OpClear® platform, launched in 2013, protects the laparoscope’s lens from condensation and particulates through an intelligent CO2 flow at its tip and removes visual obstructions with an on demand CO2 and saline lens wash, allowing procedures to continue with minimal disruption.
Cipher Surgical is focused on research and development, investing 35% of expenditure annually. Projects include clinical research to validate the impact of the OpClear platform on patient outcomes. This work enables physicians and hospitals to make evidence-based decisions.
Our goal is to make in-situ lens cleaning the standard of care by scientifically demonstrating its true value to healthcare systems worldwide.